Legal notice
Last updated: 24 August 2026
This website is operated under the trading name Kivelle.
Business information
Trading name: Kivelle
Country of operation: Australia
Customer support: Email only
Email: kivelle.au@gmail.com
All enquiries regarding orders, products, website content, privacy, legal matters or customer support should be directed to:
Website operator
The Kivelle website, online store and associated services are trading as Kivelle.
References on this website to “Kivelle”, “we”, “our” and “us” refer to the business operating the Kivelle online store unless the context indicates otherwise.
Australian customers
Kivelle currently sells and delivers products within Australia only.
Our website and store are intended primarily for customers located in Australia.
Australian Consumer Law
Nothing on this website, in our policies or in any other communication from Kivelle is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law.
Consumer guarantees apply automatically to eligible purchases and cannot simply be removed through website terms or disclaimers.
Where there is any inconsistency between this Legal Notice or another Kivelle policy and a mandatory right under Australian law, the mandatory legal right will prevail.
Product information
Kivelle takes reasonable care to provide accurate product descriptions, images, specifications, pricing and other information.
However, minor differences may occasionally occur in matters such as:
- packaging;
- label positioning;
- colour appearance;
- manufacturing presentation; or
- other non-material product characteristics.
Screen settings, lighting and photography may also affect how a product appears online.
Nothing in this section limits your rights if a product is materially different from its description or otherwise fails to satisfy an applicable consumer guarantee.
Supplement information
Products sold by Kivelle may include dietary or nutritional supplements.
Information provided on this website is intended for general product and informational purposes only.
It is not medical advice and should not be relied upon as:
- a diagnosis;
- medical treatment;
- professional healthcare advice; or
- a substitute for advice from an appropriately qualified healthcare professional.
Always follow the directions, warnings and serving information printed on the physical product packaging.
Individual responses to dietary supplements may vary.
Unless expressly stated and legally supported, Kivelle does not guarantee any particular:
- muscle gain;
- strength increase;
- body composition change;
- weight change;
- appearance-related outcome;
- recovery outcome;
- sporting result; or
- timeframe for results.
Ingredients and allergies
Customers are responsible for reviewing the ingredient and allergen information available for a product before consuming it.
Do not use a product if you know or reasonably suspect that you may be allergic or hypersensitive to an ingredient.
Because packaging or formulations can change, customers should review the physical product label before use.
If information displayed online differs from the physical packaging, contact us at kivelle.au@gmail.com before using the product where clarification is required.
No professional relationship
Accessing the Kivelle website, purchasing a product or communicating with Kivelle does not create a:
- doctor-patient relationship;
- dietitian-client relationship;
- personal trainer-client relationship; or
- other professional healthcare relationship.
Intellectual property
Unless otherwise stated, the Kivelle name, branding, website design, original written content, graphics, marketing materials and other original material appearing on this website are owned by or licensed to Kivelle.
You may view and use the website for ordinary personal shopping purposes.
You must not, without prior permission:
- reproduce substantial parts of the website commercially;
- copy Kivelle branding for commercial use;
- impersonate Kivelle;
- falsely represent yourself as associated with Kivelle;
- republish original Kivelle marketing material for commercial purposes; or
- remove copyright or proprietary notices.
Third-party trademarks, names, software and other intellectual property remain the property of their respective owners.
Website information
We make reasonable efforts to keep the website current and accurate.
However, to the extent permitted by law, we do not guarantee that:
- every page will always be available;
- the website will always operate without interruption;
- every technical error will be immediately corrected; or
- information that is not material to a purchase will always be completely free from typographical errors.
We reserve the right to correct genuine errors and update website content.
Pricing errors
If an obvious pricing, promotional or technical error appears on the website, we may correct that error.
Where an order has been affected by a genuine pricing error, we will deal with the order in accordance with applicable Australian law and our Terms of Service.
Nothing in this section permits misleading pricing practices.
External websites
Our website may contain links to websites operated by third parties.
Unless expressly stated otherwise, a link does not mean that Kivelle controls or endorses everything appearing on the third-party website.
Third-party websites operate subject to their own:
- terms;
- privacy policies;
- security practices; and
- content standards.
Third-party services
The Kivelle store may use third-party providers for functions such as:
- ecommerce hosting;
- payment processing;
- delivery and fulfilment;
- analytics;
- advertising;
- email services; and
- fraud prevention.
Those services may be subject to additional third-party terms and policies.
Reviews and testimonials
Customer reviews and testimonials displayed as genuine customer feedback should reflect genuine customer experiences.
Kivelle does not intend to knowingly publish fabricated reviews as genuine customer testimonials.
Australian online businesses must not engage in false or misleading practices relating to product reviews.
Individual experiences described in customer reviews do not guarantee that another customer will experience the same result.
Limitation of website liability
To the maximum extent permitted by law, Kivelle is not liable for loss caused solely by:
- misuse of this website;
- unlawful activity by a user;
- use of products contrary to clear instructions or warnings;
- inaccurate information knowingly supplied by a customer; or
- matters completely outside our reasonable control.
Nothing in this Legal Notice excludes liability or consumer remedies where doing so would be unlawful.
Privacy
The handling of personal information through this website is governed by our Privacy Policy and applicable Australian privacy requirements.
Privacy enquiries may be sent to:
Policies forming part of the store
Customers should also review our:
- Terms of Service;
- Return & Refund Policy;
- Shipping Policy;
- Privacy Policy; and
- Contact Information.
These policies should be read together where relevant.
Legal enquiries
For legal notices, customer complaints, intellectual-property enquiries or other formal communications relating to Kivelle, contact:
Please include sufficient information for us to identify and respond to your enquiry.
Governing law
This website and its operation are subject to applicable Australian law.
Nothing in this Legal Notice restricts a consumer's ability to exercise rights available under applicable legislation or bring a matter before a court, tribunal or consumer protection body with jurisdiction.