Contact information
Last updated: 24 August 2026
Kivelle is an online Australian store and currently provides customer support by email.
For questions regarding orders, shipping, returns, refunds, products, payments or any other enquiry, please contact us at:
Email: kivelle.au@gmail.com
Customer Support
When contacting us about an existing order, please include:
- your full name;
- your order number;
- the email address used at checkout; and
- a brief description of your enquiry.
For damaged, faulty or incorrect products, please also include clear photographs or video where relevant. Providing this information helps us investigate your enquiry more quickly.
Response Times
We aim to respond to customer enquiries as soon as reasonably possible.
During busy periods, weekends or public holidays, responses may take longer.
Please avoid sending multiple emails regarding the same enquiry, as this may make it more difficult to track your request.
Order Changes
If you need to request a change to an order, contact us at kivelle.au@gmail.com as soon as possible.
Orders may enter processing quickly, so we cannot guarantee that changes or cancellations can be made after an order has been placed or dispatched.
Returns, Refunds and Product Issues
For return, refund, faulty-product or damaged-order enquiries, please email:
Any remedies available under the Australian Consumer Law are not affected by the fact that Kivelle currently provides customer support by email.
Privacy Enquiries
Questions regarding your personal information or privacy can also be sent to:
Please include “Privacy Enquiry” in the subject line where possible.
Business Enquiries
For general business, partnership or other non-order enquiries:
Contact Method
Kivelle currently provides customer support by email only.
We do not currently provide telephone customer support.